Frequently asked questions

A platform where you can find a coach, a therapist or a music therapist for mental support with low barriers: via chat, voice or video. No waiting list, no subscription, pay per minute.

For anyone 18+ who wants to talk about what is on their mind: stress, burnout, grief, relationships, personal growth, or just a listening ear. We are not a replacement for clinical care or crisis support.

No. We offer coaching and, in specific cases, vaktherapie (such as music therapy). For clinical diagnoses, severe mental health issues or crisis, regular care is the right place. In crisis: call 113 (Suicide Prevention NL) or 112.

The website is in Dutch and English. Every professional's profile shows the languages they speak, and you can filter on that in the overview of professionals.

The web app works fully in the browser on phone, tablet and computer, no download needed. A native app is in development.

DEi is our assistant. Tell it what is going on and DEi helps you find a coach, therapist or music therapist and shows you how to start. DEi does not give medical advice and points to 113 straight away in a crisis. Without an account you can send 10 messages a day.

Three types: Chat (€1.05/min with a coach, €1.25/min with a therapist), Voice call (€1.20/min with a coach, €1.65/min with a therapist) and Video session (€95 for 45 minutes, with therapists and music therapists only, scheduled in advance). Coaches do not offer video.

Coach: chat to put your thoughts in order, voice for a real conversation. Therapist: video for a full session, voice to talk things through, chat for short questions in between. Music therapy: video is best, because then you can make and hear live music together. Chat is possible too, but limited: you can share audio files and talk about them, not make or hear music live. More on How it works.

For chat and voice, you decide: start and stop whenever you want. Video sessions run in 45-minute blocks.

No problem. For chat and voice, click "End session"; you only pay for the minutes used. For video sessions, the price is fixed (€95 for 45 min); ending early does not refund.

Video session: if you cancel at least 48 hours before the start, you get the full amount back as credits (or the session goes back into your package). Within 48 hours there is no refund, because the slot was reserved. Chat and voice: cancelling is always free as long as the session has not started.

If the professional is not in the session 15 minutes after the agreed time, the appointment lapses automatically and you get the full amount back as credits on your account. You do not need to do anything, and you do not need to wait around.

If the professional was there and you were not, the video session counts as held: the professional is paid and there is no refund. If neither of you joined, you get your credits back.

If the professional ends the session more than 5 minutes early, you get the full €95 back as credits and receive an apology email. If you stop early yourself, the fixed price applies.

A coach supports reflection, goal-setting and personal growth. A therapist (such as a vaktherapist) holds a recognised qualification, is a member of a professional association and works with specific methods. In music therapy, music is used purposefully as a working method, also for what is hard to say in words. Each profile clearly states the type of professional. Not sure? Take the short quiz.

Therapists are verified by diploma and registration with their professional association (such as NVvMT or FVB). For music therapy we check the training and, once someone is registered, the registration. Coaches are selected on experience and motivation.

Yes. On the profile you can schedule a follow-up session. Continuity matters and we make it easy.

Yes, at any time and without explaining. You pay per minute or per session, so you are never locked in. Many people start with a coach and later switch to a therapist or music therapist. Where needed we refer you on, also to regular care.

Music therapy uses music purposefully to support emotional and mental wellbeing. By working actively or receptively with music, you learn to recognise and regulate emotions and find new ways to express yourself. More on the music therapy page.

No. No instrument, no singing voice and no prior knowledge needed. You work through listening, playing, singing or improvising together, depending on what suits you.

Yes, but video suits it best, because then you make and hear live music together. Voice is good for listening and talking together. Chat is limited: you can share audio files and talk about them, but not make or hear music live.

Music therapy is vaktherapie. Reimbursement through supplementary insurance is only possible when you work with a registered vaktherapist. Working with music with a coach or music agogue is not reimbursed. Check with your insurer before booking.

You buy credits in advance (1 credit = €1) via iDEAL or credit card. During a chat or voice session, credits are deducted per minute. For video sessions you pay the fixed €95 upfront.

You get 5 free minutes once, for chat or voice. They apply per account, not per session and not per coach: use 2 in your first conversation and you still have 3 left for the next one. Once they are used up, every minute is charged. No credit card needed to start.

Start: €32 for 32 credits. Video session: €95 for 95 credits. Or choose your own amount from €10 to €500. 1 credit is always €1, with no extra bonus.

Yes, for several video sessions with the same professional: Begin (4 sessions, €380), Pad (8 sessions, €760) and Traject (12 sessions, €1,140). All dates are planned upfront at purchase. There is no discount rate: you pay €95 per session. See the prices.

Prices include VAT where it applies: 21% for coaches and therapists. Vaktherapie by a registered vaktherapist is VAT-exempt (article 11.1.g Dutch VAT Act), and the invoice says so.

Yes, after a session you can download an invoice (PDF) under "My sessions" in your account. We do not send automatic per-session invoices because most sessions are small. For your records, request one when you need it.

Coaching is not covered. Vaktherapie (such as music therapy) by a registered vaktherapist may be partially reimbursed via supplementary insurance. Check with your insurer before booking.

Credits are valid for 12 months. A purchase you have not used at all can be refunded in full within 14 days: request it in your account under Credits. We review the request and email you the outcome. An approved refund usually reaches your account within 5 to 10 business days. If part of the purchase has been used, that purchase cannot be refunded.

Yes. Your conversations are confidential: only you and your professional can read your chat back. The team only looks in when that is needed for quality, safety or a complaint. Video sessions are not recorded.

Video sessions are not recorded. Chat messages are stored so you and the professional can read them back, and for quality and reference. See our privacy policy for how long and why.

To improve the quality of sessions, anonymised excerpts of chat conversations may be analysed by an AI service (Anthropic, Claude). That data is not used to train models. The DEi assistant processes your messages through the same provider. All details are in the privacy policy.

Only what is needed to deliver the service. No selling to third parties, no ad tracking. Full details in our privacy policy.

Yes. On your privacy page you can download an export of your data yourself.

Yes, anytime via your privacy page. All your data (chats, sessions, credit balance) will be deleted, except what we are legally required to keep (such as invoices for the Tax Authority, 7 years).

This platform is not for acute crisis. Call 113 (Suicide Prevention NL), De Luisterlijn 088 - 0767 000, or 112 if life is in danger.

A fund run by Gedachten Makelaar that lets people who need support but cannot afford it get started anyway. You can donate or apply for support yourself. More on the fund page.

From €1. €170 is one month of support for one person, and a full programme lasts 3 months. Donations run through Stripe, are not credits and are not offset against sessions. Who receives the support is not visible to donors.

Through the form on the fund page: your name, email and a short description of your situation. You do not need to send documents or proof of income. We read every application personally and reply within 2 working days; if the fund is full, you join the waiting list.

Through the application form at Become a coach. It takes a few minutes: your details, your professional title and your specialties. If you work under a protected title, you also upload your diploma, VOG and liability insurance. You get a reply within 5 working days.

You work as a self-employed professional (ZZP) and handle your own taxes. You receive a fixed amount per minute or per video session; we share the rates during the introduction. Payouts are made by bank transfer on fixed payout dates.